We empower independent practices to bring modernized care to patients everywhere.

Associate Risk Operations Analyst

RiskRiskFull TimeRemoteTeam 501-1,000H1B SponsorCompany Site LinkedIn

Location

United States

Posted

20 days ago

Salary

$57K - $65K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Gather customer information to conduct in depth analysis of customer data for Know Your Customer underwriting and customer due diligence. • Review and process customer profile and bank account changes. • Review and process ACH rejections and Notice of Changes. • Daily review and processing of chargebacks. • Review detailed monitoring of payments transactional activities to detect and prevent payments risks. • Conduct preliminary investigation of suspicious payment activity and suspected fraudulent activity, and work with senior staff to make recommendations for actions to be taken. • Perform in depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve risk strategy and controls. • Ensure compliance with operational policies and applicable regulatory requirements.

Job Requirements

Bachelor's degree or equivalent years of experience.
Minimum 3 years of merchant underwriting, risk and fraud prevention and/or investigations experience in FinTech or financial services.
Experience utilizing payments industry verification tools to identify fraudulent applicants or suspect transactions and resolve alerts within SLAs.
Experience decisioning based on data and in accordance with policies and procedures, and within industry best practices.
Ability to maintain discretion and confidentiality with sensitive information.
Data analysis skills using Microsoft Excel/Google Sheet and common industry data analytic, database, and open-source information systems.
Understanding of risk assessment, compliance requirements, and industry best practices specific to payment processing.
Understanding of card brand rules and regulations.
Self starter with strong analytical skills and the ability to recognize and analyze emerging trends.
Excellent written and verbal communication skills and strong interpersonal skills.
Attention to details.

Benefits

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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Risk

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