• Own a book of business of Rasa’s most strategic customers. • Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable. • Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact. • Proactively address challenges, manage escalations, and maintain strong communications with customers. • Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes.