• Analyze, review, and respond to regulatory complaints to ensure accurate, timely, and compliant resolutions. • Collaborate with cross-functional teams to enhance the complaints management process, aligning with regulatory requirements and best practices. • Conduct root cause analysis of complaints to identify trends and areas for improvement. • Develop and implement internal controls to mitigate compliance risks. • Monitor adherence to policies and procedures and test the effectiveness of processes and controls to identify potential areas of weakness. • Assist with the implementation of corrective actions to address identified issues. • Enhance existing compliance and risk management programs by evaluating regulations for applicability to our products and services and helping develop creative and compliant processes and controls. • Execute projects accurately within timeframes allotted while working collaboratively across multiple lines of business. • Conduct routine to complex fraud investigations, applying professional judgment to analyze and resolve cases efficiently. • Investigate and process Regulation Z/E claims (ACH/Card Disputes). • Execute Visa chargeback processes effectively. • Conduct informational and admission-seeking interviews with stakeholders including victims, witnesses, or suspects. • Monitor and analyze financial transactions to proactively identify and mitigate fraud risks. • Balance customer experience with risk management practices.