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Application Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 2000H1B No SponsorCompany Site LinkedIn

Location

Illinois + 1 more

Posted

34 days ago

Salary

$17 / hour

English

Job Description

• Manage incoming customer calls, providing expert guidance through the loan application process. • Proactively follow up with customers to encourage the completion of loan applications as necessary. • Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services. • Maintain meticulous and up-to-date customer account records with accurate information. • Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

Job Requirements

Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Benefits

Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!