• Performs routine healthcare information system and application support. • Utilizes analytical skills and experiences to investigate or escalate support issues. • Resolves incidents and services requests. • Assists in the creation and maintenance of training documentation. • Incorporates appropriate presentation techniques to support and/or lead training sessions. • Researches, analyzes and makes recommendations for application workflow improvements. • Creates and analyzes reports created using multiple reporting mechanisms. • Promotes and participates in a team approach. • Works with other departments and outside vendors. • Comfortable managing change with excellent problem solving skills. • Time management and prioritization of tasks on a daily basis. • Proficient verbal and written communication required. • Positive attitude and excellent customer service skills are expected. • Ability to communicate diplomatically across integrated teams. • Good interpersonal skills. • Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. • Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred.