Oscar
Award-winning recruitment consultancy; delivering talent across Tech, Digital, Life-Sciences, Energy & Construction
Clinical Staffing Coordinator, Workforce Management
Location
Arizona + 16 moreAll locations: Arizona, Florida, Illinois, Iowa, Kansas, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Michigan, Missouri, Pennsylvania, South Carolina, Tennessee, Texas, Virginia
Posted
32 days ago
Salary
$63.2K - $83.0K / year
Bachelor Degree2 yrs expEnglish
Job Description
• Perform constant real-time monitoring of incoming volume, performance, pace to plan, and service level for multiple queues and work areas
• Maintain understanding of business priorities and requirements and an expert understanding of Oscar's teams and systems
• Make real-time decisions related to rebalancing staffing, adjusting queues and schedules to meet operational targets
• Conduct retrospective analysis of staffing data to optimize and improve outcomes.
• Be the primary point of contact regarding factors that impact staffing and service levels and same-day requests
• Compliance with all applicable laws and regulations
• Other duties as assigned
Job Requirements
- 2+ Years experience in workforce management, clinician scheduling, or production planning for a multi-disciplinary medical group
- 2+ Years experience using volume and production rate to determine capacity needs and same day urgent requests
- 2+ Years experience performing data analysis and identifying root cause
- 2+ Years experience with MS Excel or Google Sheets (Pivot Tables, Formulas, etc.)
- 1+ years experience in real-time workforce analysis
Benefits
- employee benefits
- participation in Oscar's unlimited vacation program
- annual performance bonuses.
- medical, dental, and vision benefits
- 11 paid holidays
- paid sick time
- paid parental leave
- 401(k) plan participation
- life and disability insurance
- paid wellness time and reimbursements.
