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Customer Support Representative
Customer SupportCustomer SupportContractRemoteTeam 11-50Since 2014H1B No SponsorCompany SiteLinkedIn
Location
California
Posted
35 days ago
Salary
$26 - $29 / hour
High SchoolEnglish
Job Description
• Independently manage and prioritize customer support requests via phone and email
• Communicate with District Administrators and Application Partners
• Utilize analytical and problem-solving skills
• Collaborate and support the team by sharing ideas and knowledge
Job Requirements
- Experience in fast-paced customer-facing positions
- Passion for solving technical problems
- Comfort navigating ambiguity
- Excellent communication skills
- Technical Prowess
- Team player
- Interest in education
- Bonus: Experience with data imports, SSO, K-12 schools, industry tools
Benefits
- Competitive salary
- 3-week onboarding program
- Quality Assurance program for ongoing development
- Paid overtime during peak season
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