Fleetio
Track, analyze and improve your fleet operations with Fleetio
Customer Onboarding Specialist
Location
United States
Posted
13 days ago
Salary
Not specified
Bachelor Degree3 yrs expEnglish
Job Description
• Work closely with customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support
• Track tasks against a schedule, execute onboarding efforts, and coordinate with internal staff to ensure milestones are met on a timely basis
• Measure and track customer onboarding outcomes
• Share the voice of the customer as you partner with Engineering, Marketing, Product, and Sales to deliver a best-in-class customer experience
• Become a trusted resource for software and productivity trends in the fleet management domain
Job Requirements
- At least 3 years of experience in a customer-facing role in a SaaS environment (experience in customer success or support with an emphasis on training or implementation)
- Experience working with our tools — Project Management tool (Gainsight), CRM systems (Salesforce), and internal communication tools (Slack)
- Strong Excel skills + comfortable manipulating and importing large amounts of data
- Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust
- Your work is meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough all while managing your time appropriately
- Strong team player, but also a self-starter who can work autonomously
- Empathetic - you want to help and serve our customers to become natural Fleetio evangelists
- You are passionate about organization and can adhere to and improve organizational systems. If there's a way to reduce redundant work, you're on it
- Comfortable with change, experimenting, and trying new ideas
Benefits
- Multiple health/dental coverage options (100% coverage for employee, 50% for family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks (increases at year two!)
- 12 company holidays + 2 floating holidays
- Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
- FSA & HSA options
- Short and long term disability (short term 100% paid)
- Community service funds
- Professional development funds
- Wellbeing fund - $150 quarterly
- Business expense stipend - $125 quarterly
- Mac laptop + new hire equipment stipend
- Fully stocked kitchen with tons of drinks & snacks (BHM only)
- Remote working friendly since 2012 #LI-REMOTE
