PerfectServe
Accelerating speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients.
Product Owner
Location
United States
Posted
13 days ago
Salary
$80K - $120K / year
Bachelor Degree2 yrs expEnglishSDLC
Job Description
• Partner with Product Owners to manage and groom the engineering backlog for one or more R&D teams.
• Translate customer, stakeholder, and business needs into detailed user stories with clear acceptance criteria.
• Collaborate with engineering, UX, QA, and cross-functional teams to ensure a shared understanding of requirements and priorities.
• Participate in Agile ceremonies including program increment planning, sprint planning, backlog refinement, standups, and retrospectives.
• Assist in reviewing and accepting delivered stories to ensure they meet quality and functional expectations.
• Monitor and analyze usage data, customer feedback, and support trends to inform future backlog items.
• Contribute to internal documentation such as product requirements, release notes, and training materials.
• Support Product Owners in roadmap planning and release coordination.
Job Requirements
- Bachelor's degree in Business, Computer Science, Health Informatics, or a related field — or equivalent practical experience.
- 2+ years of experience in product management, business analysis, software delivery, or healthcare platforms.
- Familiarity with Agile/Scrum methodologies and the software development lifecycle (SDLC).
- Strong communication and collaboration skills.
- Comfortable working with data, asking questions, and making evidence-based decisions.
- A desire to learn product best practices and grow into a full Product Owner role.
- Experience with or knowledge of call center software platforms or Twilio.
- Experience with Jira, Confluence, or similar agile tools (Trello, Asana, ClickUp, Monday).
- Exposure to SaaS or healthcare technology solutions.
- Knowledge of hospital operations, contact center workflows, or telecommunications systems is a plus.
- Understanding of operator console functionalities or healthcare communication routing is a bonus.
- CSPO (Certified Scrum Product Owner) certification or equivalent is a bonus.
Benefits
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
