• Installation, integration and deployment of Convoso SaaS products in client environments. • Train customers on how to effectively utilize the dialer software as both administrators and agents, ensuring confident, independent platform use. • Focus on improving onboarding efficiency, customer satisfaction and initial product adoption. • Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation. • Anticipating client’s needs, mapping a timeline, and managing their expectations during the implementation process. • Managing technical aspects of a delivery end-to-end with minimal escalation. • Managing controlled soft launches to specific end users for testing, fine tuning/optimization based on client needs. • Effectively coordinate client handoffs from our Customer Success team and initial reception of clients from our Sales team. • Foster innovation and be the voice of the customer implementation internally at Convoso by sharing best practices and new ways your.