• Manage assigned account(s); develop positive working relationships with all customers and construction contractors. • Serve as subject matter expert of construction contracts, proposals and operations to drive client retention, renewals, upsells and client satisfaction • Oversight of project support including scope development, material take-offs from plans and specifications, proposal review, and construction management • Work closely with and manage Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff • Identify root cause of customer success and failures alongside Account Managers and drive requirements for process enhancement and development as needed • Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly. • Provide input on new processes and workflow as needed • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight. • Work closely with Finance on billing setup and invoicing • Hiring and developing staff to include the setting of objectives and performance reviews. • Provide coaching and guidance to team members about every aspect of their assignments • Participate in Budget development and management, revenue forecasting, and periodic updates and management of profit and loss • Work with Sales and Business Operations team to develop annual program usage and benchmark report • Deliver program review to client’s senior management • Assist sales team in discovering business opportunities outside of Job Order Contracting