• Deliver field training to external partners to improve fire suppression system installation quality and consistency. • Strengthen partner technical capability by enhancing the field knowledge base. • Evaluate partner installation activities; identify gaps and escalate issues as needed. • Support implementation of product changes, process updates, and new product launches to ensure field service readiness. • Identify trends related to product reliability, installation success, and customer satisfaction. • Recommend and communicate innovative solutions for product and procedural improvements. • Maintain deep, up-to-date expertise on vehicle fire suppression products and applications. • Promote a positive, supportive, and collaborative field environment. • Participate in governance activities, including developing metrics, adhering to standards, and ensuring alignment with program objectives. • Ensure compliance with internal standards, industry regulations, and organizational vision. • Track progress on open tasks and follow up with team members to drive completion. • Provide onsite technical support during installations, audits, and service activities (50–75% travel required).