StarCompliance

We are Reputation Guardians, on a mission to make compliance simple and easy.

Senior Technical Support Analyst – SQL Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

23 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishAzureCloudSQL

Job Description

• Serve as a senior escalation point for complex issues in a SaaS compliance platform environment. • Take end-to-end ownership of support requests and high priority incidents. • Write, analyze, and optimize T-SQL queries; troubleshoot database performance issues. • Apply strong knowledge of Windows Server, Azure environments, and IIS. • Support and monitor Azure-hosted applications, proactively identifying performance degradation. • Collaborate with Development, Product, and Infrastructure teams to document root causes.

Job Requirements

  • 5+ years of experience supporting enterprise web applications or SaaS platforms in a Microsoft technology environment (MSSQL, IIS, Azure, Windows Server).
  • Demonstrated experience troubleshooting complex technical issues involving web applications, databases, and cloud infrastructure.
  • Proven ability to manage multiple support requests or incidents while maintaining responsiveness and quality.
  • Strong interpersonal and communication skills in client-facing environments.
  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience.

Benefits

  • Familiarity with US compliance requirements
  • Regular communication and collaboration with cross-functional teams

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