• Perform omnichannel outreach including but not limited to voice, email, SMS, and social patient engagement to market and schedule patients for healthcare appointments • Properly escalate emergency patient communication as needed based on predetermined workflows • Handle inbound partner priority escalations • Answer inbound calls to assist patients with pre- and post-visit support needs • Document interactions effectively in a CRM or EMR • Participate in department meetings • Verify insurance and properly schedule visits • Effectively communicate with patients through various platforms • Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians • Coordinate with the field teams and clinical teams providing care • Coordinate support with patient medical records, letters, forms, and patient follow-up • Ensure professional communication with patients, coworkers, managers, and field staff • Maintain positive QA and KPI reviews – minimum 85% • Maintain a compliant minimum ready time of 80% each week • Maintain a 15% booking rate each week, or minimum of 15 bookings per shift, whichever is greater • Stay current with the changing needs of the department • Additional assignments and cross-functional tasks will be required as necessary