Acxiom
Marketing Made Better
Customer Success Manager – Adobe Practice
Location
United States
Posted
14 days ago
Salary
Not specified
Bachelor Degree2 yrs expEnglish
Job Description
• The Consultant - Customer Success Manager performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements.
• Supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques to maximize business outcomes.
• Analyzes client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes.
• Manages account relationships with appropriate client stakeholders, providing regular status updates on value realization progress.
• Owns and monitors client success metrics and key performance indicators.
Job Requirements
- 2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings
- Experience with Value Realization methodologies, ROI measurement, or business outcome tracking
- Conducting client workshops and stakeholder sessions to define success criteria and value metrics
- Basic understanding of business case development and value measurement frameworks
- Client relationship management and stakeholder engagement experience
- Success plan development and execution
- Understanding of consulting delivery methodologies and client engagement processes
- Experience with customer success platforms (e.g., Gainsight) and measurement tools
- Strong analytical skills with the ability to translate data into actionable insights
Benefits
- Remote/Homebased
- Full-time employment