Acxiom

Marketing Made Better

Customer Success Manager – Adobe Practice

Full TimeRemoteTeam 1,001-5,000Since 1968H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

14 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglish

Job Description

• The Consultant - Customer Success Manager performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. • Supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques to maximize business outcomes. • Analyzes client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes. • Manages account relationships with appropriate client stakeholders, providing regular status updates on value realization progress. • Owns and monitors client success metrics and key performance indicators.

Job Requirements

  • 2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings
  • Experience with Value Realization methodologies, ROI measurement, or business outcome tracking
  • Conducting client workshops and stakeholder sessions to define success criteria and value metrics
  • Basic understanding of business case development and value measurement frameworks
  • Client relationship management and stakeholder engagement experience
  • Success plan development and execution
  • Understanding of consulting delivery methodologies and client engagement processes
  • Experience with customer success platforms (e.g., Gainsight) and measurement tools
  • Strong analytical skills with the ability to translate data into actionable insights

Benefits

  • Remote/Homebased
  • Full-time employment

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