Webflow

Webflow is the way to design, build, and launch powerful websites visually — without coding.

Technical Support Associate, Weekend

Support EngineerSupport EngineerFull TimeRemoteTeam 501-1,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

California

Posted

36 days ago

Salary

$75K - $89K / year

1 yr expEnglishDNSJava Script

Job Description

• Deliver consistently exceptional customer experiences to every Webflow user. • Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira. • Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction. • Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.

Job Requirements

  • Must be able to work weekends (Friday - Sunday)
  • 1+ years of experience in a technical support role and can bring high-touch customer support experience in SaaS or technical services, across email, phone, and live chat.
  • Are proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.
  • Possess a deep understanding of Webflow or similar web design tools.

Benefits

  • Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
  • Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
  • Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
  • Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
  • Wellness for the whole you. Access to mental health resources, therapy and coaching.
  • Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
  • Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
  • Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

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