The Standard
We help people achieve financial well-being and peace of mind.
Bilingual Contact Center Representative I
Location
Oregon
Posted
28 days ago
Salary
$20 - $26 / hour
High School1 yr expEnglishSpanish
Job Description
• Respond to a high volume of Contact Center inquiries, providing personalized and accurate information to our members
• Enhance the member experience and deepen their understanding of our products
• Handle various member transactions, conduct research, and resolve issues while effectively multitasking during calls
• Utilize problem-solving skills to ensure one-call resolutions and manage escalations professionally, practicing de-escalation techniques to improve overall satisfaction
Job Requirements
- High school diploma or equivalent is required
- Minimum of 1+ years of customer service experience in a call center
- Bilingual in Spanish and English required
- Strong communication skills and ability to relay product information clearly
- Familiarity with using multiple computer and telecommunications technologies
- Experience with performance metrics and quality assurance processes is preferred
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
