Ping Identity

Identity Security for the Global Enterprise

Senior Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000Since 2002H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

23 days ago

Salary

$83K - $100K / year

EnglishDNSFirewallsLinux

Job Description

• Assist with escalated customer engagements • Investigate issues and queries using the existing bodies of knowledge and test labs • Manage customer expectations • Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems • Actively participate in our community system (public facing Q&A) • Contribute to our knowledge base • Participate in on-call rotation

Job Requirements

  • Technical proficiency with PingAM, PingDS, PingGateway, PingIDM
  • Linux-based and Windows server OS management
  • SAML/OAuth/OIDC
  • Lightweight Directory Access Protocol (LDAP) and Directory Services
  • Networking inc Load Balancers, Firewalls, IP, DNS
  • PKI, X.509 certificates
  • Internet Protocols (HTTPS/SSL/TLS etc)
  • Troubleshoot web-based applications (through HTTP Tracing tools and log analysis)
  • Experience with APIs (knowledge of REST and SCIM)
  • Experience with scripting languages
  • Experience with devops deployments

Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

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