American Society of Crime Laboratory Directors (ASCLD)
Excellence in Forensic Science Management through Leadership and Innovation
Account Manager – Southeast Region
Location
United States
Posted
15 days ago
Salary
Not specified
Bachelor Degree3 yrs expEnglish
Job Description
• Own renewals, expansions, and net revenue retention metrics for assigned accounts
• Develop and execute account plans focused on long-term adoption and growth
• Identify upsell and cross-sell opportunities aligned to agency mission needs
• Serve as the primary commercial point of contact for assigned customers
• Partner with Customer Success to ensure successful deployments and outcomes
• Maintain accurate renewal and expansion forecasting in CRM tools
Job Requirements
- 3+ years of account management or customer-facing experience
- Proven success managing renewals and expansion revenue
- Strong relationship-building and stakeholder management skills
- Customer-first mindset with strong organizational discipline
- Experience in SaaS, GovTech, or public safety environments preferred
Benefits
- Accommodations are available upon request throughout all stages of the recruitment process
