Greenhouse Software

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Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

23 days ago

Salary

$120K - $140K / year

5 yrs expEnglishERP

Job Description

• Develop and execute the implementation phase of our product with new customers • Oversee implementations from end-to-end, from Kick-off, through technical Discovery and Initial rollout • Configure key components of our system (SSO, Tele-Health, EHR integrations) • Effectively communicate with customers, from executives down to the IT teams • Interface with Eleos’ team; CS team, Product, Engineering, and Leadership to ensure a successful go-live • Coordinate project timelines, tasks, and development efforts to manage implementation projects • Troubleshoot with customers when issues arise

Job Requirements

  • 5+ years leading hands-on B2B, SaaS enterprise-wide implementation projects (e.g. EHR, CRM, ERP)
  • Experience at a high-growth, fast-paced, innovative organization
  • Strong technical configuration acumen including experience with HTML/CSS, JSON, XML
  • Previous experience working directly with external customers in a post-sales role and with R&D teams within a tech environment
  • Exceptional verbal and written communication
  • Practical problem-solving and analytical skills
  • Open to 30% travel

Benefits

  • Health benefits
  • Significant equity
  • 401(k) plans matched to 4%
  • Flexible PTO
  • Additional mental health days off
  • Fully remote work environment
  • Opportunity to build and grow

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