• Lead and grow the Account Management team: hire, onboard, coach, set goals, run regular 1:1s and performance evaluations. • Own client retention and growth across your team’s portfolio and act as the client escalation point alongside Account Managers. • Help build and manage client budgets and forecast spend to achieve client ROI and company revenue goals. • Collaborate with operations to ensure timely delivery of services and campaign milestones across cross-functional teams (SEO, Content, Ads, Technical). • Drive strategic, high-value client conversations (quarterly business reviews, roadmaps, upsell/cross-sell opportunities). • Define and track KPIs and success metrics (retention, MRR, client satisfaction, on-time delivery, campaign performance). • Create, document, and continuously improve SOPs, playbooks and reporting for the Accounts team. • Provide structured feedback, career development and training to Account Managers, including run regular skills enablement. • Lead incident and escalation resolution, preserving client trust and ensuring root-cause remediation. • Produce executive-level reporting and communicate team progress, risks and opportunities to senior leadership. • Partner with Sales to ensure smooth handoffs and prioritization of client needs.