• Lead and manage a team of 2 Project Managers, 3 Software Engineers, and 1 IT Systems Administrator (plus 2 part-time contractors) • Stand up and run a structured sprint process with biweekly planning, backlog management, and sprint reviews • Generate real velocity data so the business knows what to expect and the team can commit to realistic timelines • Create a culture of visible, predictable delivery across the technology function • Own the holistic view of Eleanor Health’s technology stack across EHR, CRM, scheduling, communications, data, and operations • Drive consolidation toward core platforms and reduce tool sprawl • Lead platform optimization initiatives to improve system reliability, reduce manual workarounds, and simplify the staff experience • Evaluate and manage vendor relationships, SLAs, contracts, and costs • Drive evaluation and deployment of AI-powered tools to improve community member access and reduce administrative burden on staff • Lead system consolidation initiatives to reduce fragmentation and create a single source of truth for key operational data • Oversee technology setup for new market launches as Eleanor Health expands to additional states • Partner with Operations, Clinical, and Growth leadership to identify and deliver the highest-impact technology projects • Ensure reliable IT support across a fully remote, multi-state organization