• Provide Headquarters-level NMCI ACTR support to command personnel and supported users • Submit and manage Move/Add/Change (MAC) requests and user account build-out requests within NMCI and Flank Speed environments • Coordinate user provisioning, access changes, and system updates through approved NMCI workflows • Deliver Tier I/II end user support, troubleshooting account, access, and workstation-related issues • Serve as a primary point of contact for NMCI and Flank Speed user support requests • Track, update, and follow through on service tickets to ensure timely resolution • Ensure all account and access actions comply with Navy and SECNAV security requirements • Support audits and compliance checks related to account management and system access • Provide customer service and user guidance on NMCI and Flank Speed processes and tools • Coordinate with cybersecurity and IT staff to ensure proper handling of privileged and standard user access • Maintain accurate records of requests, approvals, and actions taken