• Serve as the final quality gatekeeper for all marketing campaigns, ensuring every offer, term, and disclosure is perfectly mapped in our highly regulated financial environment. • Own and execute the Direct Mail technology roadmap, partnering with Engineering and Data teams to design scalable workflows. • Identify opportunities to automate data processing and campaign building, reducing manual steps and accelerating our time-to-launch. • Lead the production lifecycle, managing print vendor relationships, postal logistics (USPS), and inventory to optimize pricing. • Directly manage and develop the marketing operations team, fostering a culture of uncompromising attention to detail and continuous growth. • Improve and maintain robust documentation and processes for responding to audits with transparency and integrity.