• Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives • Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects • Design and launch programs that lead to step-change improvements in our operational processes and business outcomes • Design and continue building the Risk Operations Quality program — defining frameworks and processes needed to systematically measure and improve operational quality across the org • Stand up agent performance monitoring and calibration processes to ensure accuracy, consistency, and fairness in how we evaluate operational quality • Define and track quality metrics and reporting, partnering with Data Science to surface actionable insights to Risk Ops leadership • Scale the Quality program across the Risk Operations organization, ensuring adoption, standardization, and continuous iteration as the program matures • Embody our Operating Principles and foster Stripe's values and culture