• Reporting to VP, Business Solutions Lead this role is responsible for supporting the optimization operations, underwriting and technology across the customer/employee journey • Partner with the initiative owner on our underwriting transformation efforts and initiative to connect UW, Ops, IT, Data, and other functions and identify operational analytics across the enterprise. • Partner with Strategic Ops leaders, cross-functional partners and key stakeholders to help drive strategic priorities across the enterprise, analyze customer/employee journeys, and identify improvement opportunities • Partner to identify Operational and Tech initiatives required to support UW across the enterprise • Partner with IT and various UW leaders across the enterprise to define the short- and long-term Ops and Tech roadmap • Partner to incorporate Strategic Analytics capabilities into Operations workflows across the organization • Advise on transformation initiative prioritizations by providing an enterprise-wide perspective • Drive business desires, outcomes and requirements and act as the glue between UW and IT • Bring market insights on leading practices to inform business priorities across the organization • Partner to drive improvement in the CX/EX journeys, including partnering with Strategic Analytics to provide input to UI/UX • Partner to implement technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed • Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows • Partner with IT and stakeholders to review and provide feedback on IT value generation • Participate in the development of the Triangulation COE muscle and position the CoE to act as a central point for people, process, tech and data to support enterprise-wide business objectives. • Partner in cross-functional problem-solving across IT, Data, Strategic Analytics, and other functions