• Serve as the primary post-sales success lead for assigned commercial accounts • Build trusted relationships with program leadership, DevSecOps teams, and security stakeholders • Develop and execute mission-aligned success plans for our customers • Lead Quarterly/Executive Reviews focused on operational readiness and mission outcomes • Proactively identify adoption gaps, compliance risks, and expansion opportunities • Assist customers on Kubernetes-based platform architecture questions • Understand what secure implementations in IL2/IL4/IL5/IL6 and air-gapped environments • Advise on DevSecOps pipelines, GitOps workflows, and secure software delivery • Troubleshoot complex deployment challenges in partnership with Engineering • Articulate customer requirements related to compliance (e.g., RMF, STIGs, cATO, Zero Trust) • Identify mission renewals & expansion opportunities across our customer base • Drive deeper platform adoption across development teams • Platform adoption across mission programs • Renewal and expansion within assigned accounts • Time-to-operational capability • Customer health and satisfaction • Successful secure deployments in classified environments