• Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications. • Lead the collection, capture, and management of mission user needs from prioritization, concept development, epic and feature creation, and user story writing to support development and deployment as a business analyst subject matter expert. • Liaise between software development teams, logistics and warehouse SMEs (including users and proxy users), and technical solution leadership to ensure that product development, customization, and/or integration aligns with overall architecture, systems, and human centered design (HCD) best practices. • Facilitate the gathering of business-focused requirements to support product development teams, and product owners, including defining the backlog and ensuring the user's perspective is considered. • Work with the product owner and users to determine the operational objectives of business needs and elicit requirements. • Focus on requirements related to improved usability, user experience, and user adoption and engagement. • Manage a register of stakeholder relationships to product team technical leadership, functional representatives, and user representatives. • Conduct necessary research and discovery to serve as de facto subject matter expert, supporting development teams in the integration and development of complex business systems. • Identify core business needs, decompose, and document concepts of operation, story maps, briefings, and user stories, document business rules, and construct workflow diagrams, as needed. • Condense complex business processes into clear and actionable epics, features, and user stories with acceptance criteria. • Work with Product Management, Technical Leadership, and mission stakeholders to review, update, and maintain a business process roadmap of the to-be system and evaluate areas of reengineering by outlining potential to-be processes. • Work with Product Management, Technical Leadership, and mission stakeholders establish and monitor baseline key performance indicators (KPI)/metrics for system development and integration. • Provide data analysis expertise to measure and report on progress towards objectives and key results, including both development/delivery metrics and business process outcomes.