• Manage Your Pipeline • Deploy a high level of customer service throughout the patient onboarding process, leading the patient from prescription to activating and registering the customers Omnipod device • Track patient progress in the pipeline funnel and actively document actions taken or needed • Analyze data insights and trends to effectively prioritize pipeline leads to drive business impact • Take ownership in investigating data discrepancies or issues and work to resolve, involving appropriate stakeholders • Engage Your Customers • Leverage comprehensive product knowledge to address customer inquiries about Omnipod, highlighting its benefits and providing competitive comparisons • Tailor communications that proactively address patient needs by taking a consultative approach to selling to drive patient adoption and support overall business objectives • Proactively address challenges or patient concerns using data-driven solutions and identify opportunities to improve patient interactions • Collaborate for Impact • Collaborate seamlessly with reimbursement and field sales in your territory to ensure patient leads progress after prescription has been fulfilled • Effectively manage communications with pharmacy representatives to ensure patients appropriately receive Omnipod and data is accurately aligned across teams • Provide support to territory partners (Territory Managers and Clinical Services Managers) for resolving provider or patient issues • Contribute to Improvements • Continuously seek opportunities for process improvement and provide regular feedback and innovative suggestions to enhance Inside Sales and service operations • Drive internal initiatives as identified and assigned by leadership