• Collaborate cross functionally across CIS with relevant stakeholders, subject matter experts, users, and leaders to elicit and document business requirements and support accurate translation of those requirements into effective services solutions • Create a bridge between business requirements and user stories to technical requirements for developers and provide suggestions during the development stage that will meet customer business needs • Evaluate new relevant product and service developments and evolving business requirements and recommend appropriate alternatives and/or enhancements to current offerings by analyzing business processes, systems, and industry standards and best practices • Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and influence strategic functional decisions • Perform trend analysis and actively evaluate program and service performance to identify potential risk and opportunity areas by offering, member category, sub-category, and refine data opportunities as needed • Understand the user community, data sources and integrations, system interfaces, and cross-departmental usage of desired functionality • Understand the data flow, integrations, and cross-departmental usage and impact of changes for assigned services • Build and maintain process flow, documenting current state and future state for new program launches as well as maintaining accurate and up to date processes as programs evolve and achieve operational excellence • Collaborate with the internal readiness and training organization to ensure new functionalities are clearly documented and reflected accurately in training • Create comprehensive test plans with measurable testing criteria • Demonstrate excellent problem solving, analytical, and communication skills • Other tasks and responsibilities as assigned