• Serve as the primary relationship manager for a portfolio of clients, ensuring satisfaction, performance, and long-term partnership success. • Develop a deep understanding of each client’s benefits strategy, workforce demographics, and business objectives to align organizational solutions accordingly. • Lead regular strategic reviews with employers, or business partners, to assess performance, share insights, and identify opportunities for improvement and innovation. • Identify opportunities to expand the organization’s role and value across employer accounts through new products, services, and program enhancements. • Collaborate with internal teams to design tailored recommendations that improve outcomes, cost management, and employee engagement. • Support the development of renewal strategies and contribute to retention and expansion initiatives. • Partner closely with internal operations, and implementation teams to ensure flawless delivery of services and support for each employer. • Oversee resolution of escalated issues, ensuring root causes are identified and addressed to prevent recurrence. • Contribute to the continuous improvement of account management processes and reporting practices. • Apply a strong understanding of PBM operations, and claims administration to support employer decision-making. • Translate complex pharmacy and benefit data into actionable insights for clients. • Stay current on pharmacy trends, pricing strategies, and benefit design innovations to provide proactive recommendations. • Act as a strategic advisor to HR, finance, and benefits leaders within employer organizations. • Present performance updates, clinical outcomes, and program analyses in a clear and compelling manner. • Partner with leadership and marketing teams to support employer communications and educational initiatives.