• Analyze end-to-end operational data to identify performance trends, inefficiencies, risks, and improvement opportunities • Conduct structured research and process reviews • Support transformation initiatives • Develop and refine new or existing processes • Create and maintain operational reports, dashboards, and documentation • Ensure cross-departmental consistency and scalability • Design and execute data collection strategies • Prepare, clean, and transform large datasets • Organize and facilitate collaborative discussions • Proactively identify opportunities in processes • Assessment of operational failure to determine preventative measures • Provide front-line support for internal operational applications