• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships. • Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs. • Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills. • Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction. • Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients. • Become fluent in healthcare claims data as relevant to Company’s specific use case. • Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed. • Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/Brokers, Advisors, all necessary documentation and other items in order to intake high-quality claims and health Plan data. • Utilize Bluespine software to create insights that inform decision-making, cost-saving strategies, and enhanced plan management. • Collaborate with internal teams to ensure the timely and successful delivery of results and insights. • Review client feedback and performance metrics to ensure solutions meet or exceed expectations. • Partner with the sales and solutions teams to develop strategic plans that address client goals. • Plan and lead client update presentations as well as ad hoc client meetings and written communications. • Assist the team in developing marketing initiatives, increasing business success, and enhancing sales. • Translate complex data insights into clear, actionable reports and presentations for non-technical stakeholders. • Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities. • Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise. • Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects. • Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction. • Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction. • Delegating tasks effectively and managing team dynamics. • Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions. • Contribute to team-wide best practices, sharing insights and strategies to enhance client success. • Develop and maintain strong executive relationships.