• Lead small/medium cross-functional projects to plan and implement process improvements across support, operations, and compliance teams • Work on operational tasks and projects related to the Operations Department • Create and lead training programs to facilitate effective change management • Collaborate with product, finance, support, compliance, operations and legal to roll out improvements and manage stakeholder expectations • Support the maintenance of our existing systems including notifying the team of changes, reporting and tracking bugs, and performing updates. • Serve as both internal and external point of contact and liaison for key systems and vendor relationships. • Analyze data to identify operational improvement opportunities and develop scalable solutions. • Drive and assess project ROI to ensure initiatives meaningfully contribute to company KPIs and strategic goals. Create success metrics that align with our company KPIs and department goals, and measure impacts of changes. • Support with large scale cross-functional projects as needed