• Serve as the first responder for IT support requests via ticketing systems, Slack, and email, triaging and resolving issues related to hardware, software, networking, and access. • Configure and manage SSO (Single Sign-On), MDM (Mobile Device Management), and identity platforms. • Administer and support Google Workspace, Microsoft Office/365, and collaboration tools such as Monday.com and Linear. • Manage endpoint monitoring and patching using NinjaOne; ensure devices are secure, compliant, and up to date. • Execute employee onboarding and offboarding processes: provisioning accounts, hardware setup, access permissions, and asset recovery. • Provide basic support and access management for cloud platforms including AWS, Azure, GCP, and Databricks. • Write and maintain automation scripts in Python and Bash to streamline repetitive IT tasks such as user provisioning, log collection, system health checks, and reporting. • Use GitHub (git) for version control of IT scripts, configuration files, and infrastructure-as-code artifacts; participate in code reviews and follow team branching strategies. • Maintain IT documentation, runbooks, and the internal knowledge base to enable self-service and reduce ticket volume. • Assist with IT security initiatives including access reviews, MFA enforcement, and compliance-related tasks. • Track and manage hardware and software asset inventory. • Partner with DevOps, Security, and People teams to support company growth and efficiency.