• Design, develop, and maintain scalable solutions across the Zoho ecosystem, with a strong emphasis on Zoho Creator, Zoho CRM, Zoho Analytics, Zoho Books, and custom integrations using Zoho Deluge. • Translate business requirements into clear, efficient, and maintainable technical solutions that align with KDG development standards and client operational needs. • Collaborate closely with Project Managers, Business Analysts, and customers to gather, refine, and validate requirements, ensuring technical feasibility, scalability, and long-term sustainability. • Act as a technical subject matter expert on Zoho capabilities, advising internal teams and clients on best practices, platform limitations, and optimization opportunities. • Build and enhance custom workflows, automations, APIs, and integrations to streamline business processes and improve system performance. • Ensure all Zoho-based solutions are well-documented, concise, and structured to support ongoing enhancements, troubleshooting, and knowledge transfer. • Participate in solution reviews and technical discussions to ensure requirements are fully understood, risks are identified early, and deliverables meet functional and operational expectations. • Support testing, deployment, and post-implementation activities, including issue resolution, performance tuning, and iterative improvements based on user feedback. • Maintain a strong focus on data integrity, security, and compliance while designing and implementing Zoho solutions. • Stay current with Zoho platform updates, new features, and development best practices to continuously improve solution quality and team effectiveness.