MDaudit

Minimizing Risks, Maximizing Revenues in Healthcare

Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 1993H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

24 days ago

Salary

$85K - $95K / year

Bachelor Degree2 yrs expEnglishAngularJava ScriptReactSQL.net

Job Description

• Support the MDaudit customer base by providing technical troubleshooting • Serve as an escalation point for issues requiring deeper investigation • Collaborate closely with engineering, product and data teams • Issue reproduction, log and data analysis, data remediation activities • Assist with data ingestion monitoring and frontline support coverage • Document findings clearly within the support ticketing system

Job Requirements

  • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience
  • 2–4 years of experience in technical support, application support, or a related role supporting software applications
  • Strong technical troubleshooting and problem-solving skills
  • Working knowledge of SQL and relational databases for data investigation and validation
  • Basic troubleshooting experience with .NET-based applications
  • Basic front-end troubleshooting skills, including familiarity with HTML, JavaScript, Angular/React and browser developer tools
  • Understanding of SaaS applications and data-driven systems
  • Strong written and verbal communication skills with the ability to clearly document technical findings

Benefits

  • Medical, Dental & Vision Coverage
  • 401K (with company match)
  • Unlimited vacation policy
  • Peer Nominated Awards & Recognition
  • On-demand learning program
  • Remote Cooking Classes
  • Yoga Sessions & Mixology Classes

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