• Deploy, configure, manage, and support Okta, Auth0, Ping Identity (PingFederate, PingOne, PingOne AIC), and Microsoft Entra ID environments • Manage user lifecycle governance including provisioning, deprovisioning, and access certification workflows • Maintain authentication policies, authorization rules, access workflows, and security controls • Implement and oversee Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Adaptive Authentication • Ensure adherence to least-privilege and Zero-Trust principles for all user and application identities • Support modern IAM capabilities such as: Just-in-Time (JIT) access provisioning, Conditional Access and risk-based authentication, API access management and OAuth/OIDC flows, Cloud-native identity federation, Identity lifecycle automation and governance, Passwordless and phishing-resistant authentication, Workforce and customer identity management (CIAM) • Assist in building automated identity workflows for application onboarding and user access requests • Integrate IAM platforms with AD/LDAP, cloud directories, SIEM, SCIM provisioning, SAML/OIDC applications, and cloud services (AWS/Azure/GCP) • Onboard new applications, SaaS platforms, APIs, and services to Okta, Ping Identity, and Entra ID • Configure identity providers (IdP), service providers (SP), federation protocols, and API gateways • Develop automation for user provisioning, access reviews, and monitoring using PowerShell, Python, or REST APIs • Implement access governance policies, role-based access control (RBAC), and attribute-based access control (ABAC) • Configure and maintain directory synchronization, identity federation, and hybrid identity architectures • Support identity threat detection, anomaly monitoring, and security incident response • Champion projects from an ownership perspective, taking full accountability for successful delivery and client outcomes • Drive client customer satisfaction by maintaining proactive communication, managing expectations, and ensuring quality deliverables • Provide strategic oversight across multiple concurrent projects, ensuring alignment with client objectives and timelines • Enhance delivery team efficiency through mentorship, technical guidance, and process optimization • Ensure appropriate staffing on projects by assessing technical requirements and team capabilities • Identify and mitigate project risks, escalating issues when necessary to maintain project health • Collaborate with project managers and leadership to optimize resource allocation and project planning • Conduct regular project health checks and implement corrective actions to keep engagements on track • Foster strong client relationships through technical excellence and consultative approach • Lead post-implementation reviews and capture lessons learned to continuously improve delivery practices • Develop and refine standard operating procedures (SOPs) and templates to improve consistency and quality across engagements • Create and maintain technical documentation, implementation guides, and best practice frameworks • Standardize delivery methodologies and tooling to enhance team productivity and client outcomes • Provide technical expertise during the presales process to support new business opportunities • Assist with project scoping activities, including technical discovery and requirements gathering • Develop Level of Effort (LOE) estimates for proposed IAM implementations and engagements • Contribute to Statement of Work (SOW) development, ensuring technical accuracy and feasibility • Support proposal development with technical content, solution architectures, and implementation approaches • Act as a liaison between the sales organization and delivery practice to ensure smooth handoffs • Participate in client-facing presentations and technical demonstrations during the sales cycle • Provide subject matter expertise to address technical questions and concerns from prospective clients • Collaborate with sales teams to identify opportunities for service expansion and upsell within existing accounts