• Lead 2–3 concurrent operational and process improvement programs, ensuring alignment with business objectives and measurable impact. • Manage and resolve system integrator requests within 24–48 hour SLAs, proactively identifying and eliminating operational blockers that could impact factory operations and rack delivery. • Provide hands-on troubleshooting and coordinate with internal engineering and external teams to resolve system and operational issues. • Analyze operational, inventory, and ERP (SAP) data using advanced Excel and reporting tools to drive informed decision-making and maintain data accuracy. • Develop and standardize SOPs, process documentation, and reporting dashboards (Power BI/Azure DevOps) to improve visibility and performance tracking. • Conduct root cause analysis (RCA) and apply continuous improvement methodologies (Lean Six Sigma) to streamline workflows and enhance efficiency. • Communicate program status, risks, and performance metrics to stakeholders and leadership while driving cross-functional alignment and change adoption.