• This position is responsible for providing the functional solution expertise to the customer during the onboarding process • Create and deliver workflow analysis presentations as well as organization build workshops • Conduct validation sessions for organization build, trial conversions, Smart Start, training plans, product analysis, and professional services statements of work (PST-SOW) • This position is responsible for oversight of end users, superuser, and other training delivered during the onboarding process • Managing the coordination of the contract trainers, as well as ensuring the proper transfer of knowledge from workflow analysis and organization building workshops to the superuser and end user training • Coordinate the execution of the defined customer training plans with the trainers • Schedule, create work assignments, and inform contract trainers that provide superuser, end user, and other training needs that are delivered during the onboarding process • Conduct knowledge transfer discussions with trainers to provide customer expectations, specific workflow needs and change management strategies • Complete Workflow Analysis and/or oversee a trainer that completes the onsite Workflow Analysis • Work with the customer to complete the Organization Build Workshops or SmartStarts and validation • Schedule and conduct planning, building, and validation workshops with the customer • Management of project tasks, add on training, and post Go Live tasks • Assist and collaborate with the project manager • Continue to oversee and manage the remaining tasks and training that cannot be completed prior to the live conversion • Recognize and provide input into process improvement • Lead process improvement efforts as needed • Collaborate with the Sales and Customer Success teams to advise on the successful onboarding of Henry Schein ONE purchased solutions as needed • Work toward and assist in the achievement of individual, team, department, and company goals • Manage multiple/simultaneous Onboarding projects and resolve customer escalations