• Manage the delivery of scoped Managed Services to Nexthink customers • Act as a single point of contact for the customer for all managed service elements in scope • Participate in the Customer’s Nexthink steering group meetings • Advise on and be part of the Customer’s governance for Nexthink • Gather customer’s requirements, analyse and provide feedback • Effectively handle customer requests and priorities • Conduct analysis of Customer’s Nexthink data • Support customer’s initiatives on Nexthink areas of operations • Prepare weekly, monthly and quarterly reporting to the customer