• Help manage cloud resources, ensuring proper configuration, performance, and availability under supervision of senior team members and Cloud Services Leadership • Perform basic configuration and troubleshooting to address server-side issues related to Jenzabar One application stack • Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem • Troubleshoot and resolve more complex cloud-related issues, including application deployment problems • Participate in cross-functional collaboration with other business units to assist hosted customers • Provide detailed incident reports and post-mortem analysis for resolved issues • Work with the team to identify and implement processes to improve efficiency of business processes within Cloud Services • Provide excellent customer support for cloud-related incidents and escalate to senior team members when needed • Demonstrate intermediate proficiency of Jenzabar cloud deployments, processes, and core application stack; and begin learning 1-2 specialty areas • Serve as an escalation point for Cloud Operations Specialist I and Network Operations Center (NOC) team • Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership • Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate • Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight • Other duties as assigned