• Develop, implement, and lead the overall quality strategy and QA operating model across the organization. • Define and enforce consistent testing approaches including test planning, test cases, regression strategy, and release readiness criteria. • Select, implement, and manage enterprise testing tools for test management, automation, performance, accessibility, and security validation. • Drive increased automated test coverage across UI, API, mobile, and services, reducing reliance on manual regression testing. • Lead accessibility testing programs aligned to WCAG 2.1+ • Oversee creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports • Partner with Product, Legal, and Compliance to respond to customer accessibility requirements and audits. • Coordinate with Security teams on SAST/DAST, vulnerability validation, and remediation tracking. • Define and support customer UAT strategies and environments. • Provide test plans, data guidance, and defect triage support during customer acceptance testing cycles. • Ensure feedback from UAT informs release decisions and product quality improvements. • Establish KPIs to measure product quality, defect escape rate, automation coverage, UAT outcomes, and release readiness; communicate results to leadership. • Embed quality earlier in the development lifecycle through collaboration on requirements, acceptance criteria, and CI/CD integration. • Oversee defect triage for high-priority production and pre-production issues and ensure timely resolution and root-cause prevention. • Work closely with Product Management, Engineering, DevOps, Security, and Compliance to ensure alignment of quality practices across releases. • Build, mentor, and lead a high-performing team of QA engineers, SDETs, automation engineers, and accessibility/compliance testers. • Identify quality gaps and drive process improvements that improve product reliability, reduce rework, and increase delivery confidence. • Participate in release readiness reviews and serve as a key stakeholder in go/no-go decisions.