• Serve as the primary relationship owner for assigned territory accounts. • Engage with customer to understand their needs/preferences and ensure we deliver accordingly as an organization. • Manage account performance against territory quota and roster metrics. • Conduct regular customer business reviews and present strategic insights cross-functionally. • Proactively reduce churn and identify opportunities to expand service offerings. • Quote accounts using the existing price book and strategic account approach. • Answer customer questions and address concerns in an effective and timely manner. • Monitor account health through analytics and proactive engagement. • Drive lifecycle management for profiles, contracts, AR status, and onboarding of new accounts. • Collaborate with CX Specialists to ensure order completeness and fulfillment. • Partner with regional Territory Account Managers (TAMs) to generate new profiles and communicate approval status. • Escalate service issues using the customer complaint tool and ensure closed-loop resolution. • Generate actionable customer and performance reports to support operational and financial goals. • Track customer satisfaction and monitor account performance. • Mentor team members as assigned by management. • Lead team huddles and meetings as requested. • Perform other related tasks as assigned.