• Build authentic, long-term relationships with venue leaders, ticketing teams, marketers, and executive stakeholders across target markets. • Engage prospective customers through consultative discovery conversations focused on understanding operational challenges, goals, and decision drivers. • Lead discovery discussions to uncover how organizations manage ticketing, audience data, integrations, and reporting today. • Help prospects articulate needs and challenges that may not yet be fully defined. • Position TixTrack solutions as enablers aligned to real operational outcomes rather than transactional product sales. • Be conversant in modern ticketing architecture, real-time audience intelligence, and integration-driven growth, and able to confidently speak to these concepts in customer conversations. • Represent TixTrack at industry conferences, events, and market-facing conversations. • Partner closely with Product, Partner Connectivity, and Customer Experience teams to translate market feedback into product and roadmap insights, ensuring smooth handoffs during evaluation, onboarding, and early adoption phases that maintain continuity and trust throughout the buyer journey. • Act as the internal “voice of the prospect,” advocating for customer needs and market realities. • Develop and manage a pipeline of well-qualified, relationship-based opportunities. • Maintain accurate and thoughtful CRM records that capture customer context beyond deal stages. • Support deal progression through education, clarity, and confidence rather than pressure-based tactics.