• Serve as a trusted advisor to facility and corporate leaders on workforce trends, benefits strategy, compliance risk, and HR systems optimization • Deliver workforce data (turnover, headcount, benefits participation, overtime, absenteeism) to inform leadership decisions • Partner with operations to improve retention, engagement, and workforce planning • Administer health & welfare, retirement, leave, COBRA, and ancillary plans • Manage eligibility, enrollments, life events, vendor escalations, and reconciliation processes • Lead annual open enrollment end-to-end: requirements, configuration/testing, communications, employee support, and post-launch validation • Conduct nondiscrimination testing and support Form 5500 coordination • Drive compliance across ACA, ERISA, HIPAA, FMLA, Section 125/cafeteria plans • Serve as primary HRIS administrator for core UKG Pro HCM modules (employee data, benefits, learning, performance management, voice, compensation, etc.) • Intermediate to Expert user of BI or Cognos for reporting, UKG Dashboards for metrics • Maintain system configurations, business rules, security roles, tables, and workflows • Monitor and validate EDI feeds between HRIS, benefits carriers, payroll, and third parties • Troubleshoot integration issues and resolve file errors proactively • Build and maintain dashboards and recurring reports (headcount, turnover, benefits costs, enrollment metrics, ACA reporting) • Conduct data audits to ensure accuracy across systems • Partner with Finance and Payroll on reconciliations and cost analysis • Develop SOPs, audit controls, and documentation to support compliance and operational efficiency • Provide tier-2 employee support with empathy, accuracy, and confidentiality • Ensure clear communication of benefits programs and system processes • Serve as Employee Relations contact for issues that require Corporate oversight or attention