• Own technical account management for assigned customers • Manage and execute all customer trainings, with full accountability for successful outcomes • Deliver software deployments and advanced workflow training, both remotely and onsite • Serve as the primary point of contact for customers experiencing software or deployment issues • Maintain accurate and up-to-date training and deployment status in Zendesk • Meet defined training timelines and milestone goals for each customer engagement • Collaborate closely with Sales and Administrative teams on key accounts • Provide user training in both virtual and in-person environments • Participate in the service leads group to support service strategy and continuous improvement • Train and mentor internal service team members • Provide direct support to WinCan’s dealer channel as needed