• Own the 30/60/90 onboarding journeys for key GTM roles (e.g., AEs/AMs/SDRs/SCs and CX roles such as Implementation, CSM, Support, and leaders). • Create role-based readiness gates (knowledge + skill) with clear “graduation” standards for both Sales and CX. • Partner with Sales and CX leaders to define what “good” looks like in the first 90 days, including manager coaching responsibilities and inspection rhythms. • Facilitate live and on-demand onboarding sessions, workshops, and practice sessions (role plays, scenarios, labs) in a virtual environment. • Build role-based learning paths that are easy to find, easy to follow, and continuously reinforced. • Build a scalable onboarding engine by automating repeatable workflows (preboarding checklists, scheduling, reminders, nudges, completion tracking, manager tasks, and readiness sign-offs). • Create an AI-enabled “on-demand” onboarding experience that supports new hires and managers with just-in-time guidance (e.g., where to find resources, how to execute key workflows, how to prepare for calls/customer moments). • Use AI to accelerate content creation and maintenance (e.g., roleplay scenarios, call/ticket practice prompts, knowledge checks), while ensuring quality and alignment to approved source material. • Track onboarding performance across Sales and CX. • Partner with RevOps / Analytics to connect onboarding to outcomes (pipeline/productivity signals for Sales; adoption/health signals for CX). • Iterate programs using data, leader feedback, and learner input.