At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. This position is part of a job family. Experience will be the determining factor for position level and compensation. For this role, the Base Salary Compensation is from $103,680 - $155,520 with an annual target bonus of 8% of base salary. Actual pay will be based on factors such as skills, knowledge, education, and experience. We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Customer Service Advocate
Location
Ohio + 1 moreAll locations: Ohio, Wisconsin
Posted
31 days ago
Salary
$40.2K - $60.4K / year
Job Description
Job Requirements
- High school diploma or GED
- Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Associate's degree (Preferred)
- 2+ years related experience
- Experience interpreting and responding to customer questions and requests.
- Identifying the urgency of tasks and prioritize accordingly.
- Working well in a team environment of collaboration.
- Experience evaluating systems for positive end-to-end customer experience.
- Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
- Experience documenting customer issues in detail in technology and processes.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
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