• Provide senior-level oversight for hazard insurance, flood insurance, force-placed insurance, loss drafts, and PMI/MIP servicing activities across the portfolio. • Ensure end-to-end execution integrity from onboarding through payoff, including policy tracking, premium disbursements, coverage validation, claims, refunds, and reconciliations. • Establish and maintain clear ownership, SLAs, and escalation paths across all insurance workstreams. • Ensure compliance with investor, insurer, and regulatory requirements (FNMA, FHLMC, GNMA, FHA, VA, USDA, state and federal regulations). • Own audit readiness, investor exam responses, remediation plans, and ongoing control validation. • Proactively identify and mitigate insurance-related risk exposure, including uninsured/underinsured properties, incorrect flood zones, force-placed errors, MI lapses, and loss draft leakage. • Own performance management for insurance vendors, including flood determination, force-placed insurance providers, loss draft administrators, MI providers, and related third parties. • Define and enforce vendor SLAs, KPIs, scorecards, and escalation protocols. • Lead vendor governance forums, issue remediation, and cost optimization efforts. • Lead and develop managers and supervisors across insurance operations functions. • Set clear expectations around ownership, accountability, and “trust but verify” execution. • Drive consistent performance management, capacity planning, and talent development aligned to growth objectives. • Standardize and document SOPs, controls, and operating procedures across all insurance functions. • Partner with Product, Engineering, Analytics, and Compliance to automate workflows, improve data integrity, and reduce manual touchpoints. • Use metrics and dashboards to monitor performance, surface risk, and drive informed decision-making. • Minimize borrower harm, avoidable fees, and insurance-related complaints through proactive oversight and issue resolution. • Drive cost-to-service discipline, including force-placed premium controls, loss draft leakage reduction, and vendor cost management. • Partner cross-functionally to resolve complex borrower escalations and investor-sensitive issues.